(E-COMMERCE OF GOODS)
In accordance with the regulations applicable to e-commerce and distance selling, the Seller provides the following information:
Name / Company name TAMEO KITS SRL
Legal Form Società a responsabilità limitata
Registered Office Via Valle, 111 – 17022 Boregio Verezzi (SV)
VAT number / Tax code 00491310090
REA / Business Register SV-94388 CCIAA Riviere di Liguria
Contacts E-mail: sales@tameokits.com PEC: tameokits@pec.it
Telephone: +39 019 615250
Customer support Opening hours: 9.00 – 12.00 15.00 – 18.00 Monday through Friday
E-mail: marketing@tameokits.com
Address for returns/complaints E-mail: marketing@tameokits.com
Via Valle, 111 – 17022 Borgio Verezzi (SV)
Website: the website through which the Seller offers goods for sale.
Customer: the person who purchases goods through the Website.
Consumer: a natural person acting for purposes unrelated to their business, commercial, craft, or professional activities.
Professional/Company: a person acting in the course of their business or professional activities.
Goods/Products: the tangible goods offered for sale on the Site, as described in the product descriptions.
Goods with digital elements: goods that incorporate or are interconnected with digital content or services in such a way that the absence of such content/services would prevent the goods from performing their functions (if present in the catalog).
Contract: the distance sales contract concluded between the Seller and the Customer via the Website.
Days: unless otherwise specified, calendar days
These General Terms and Conditions of Sale (“GTC”) govern the distance selling of Products by the Seller through the Website. The GTC apply to all orders placed by Customers, whether they are Consumers or Professionals/Businesses, with the specifications set out in the relevant articles. Any special conditions (e.g., estimates, agreements, dedicated offers) shall prevail over the GTC in the event of any conflict.
The Seller may amend the GTC at any time; the GTC published on the Website at the time the order is placed shall apply to sales.
Essential information about the Products (characteristics, price, any variations, availability, delivery times, sales restrictions, instructions for use and safety where applicable) is indicated in the product descriptions. The images are illustrative; any differences do not affect the Consumer’s mandatory rights.
The Seller may limit sales to certain geographical areas or set maximum quantities per order; any restrictions will be indicated on the Website before the order is placed.
In the event of a Product becoming unavailable, the Seller shall inform the Customer and proceed to refund any amounts already paid for the unavailable Product, unless an agreement is reached with the Customer for replacement or deferred delivery.
To make a purchase, the Customer selects the Products and adds them to the shopping cart, enters the required information (billing/shipping) and chooses the payment and delivery methods. Before submitting the order, the Customer can identify and correct any data entry errors using the editing functions provided by the Website.
Before submitting the order, the Customer will see a summary of the essential information (Products, quantity, total price, costs, delivery address, payment method). Submitting the order entails an obligation to pay. The final order confirmation button will bear a clear statement (e.g., “Order with obligation to pay”) or equivalent.
The Contract is deemed to have been concluded when the Seller sends the Customer an order confirmation on a durable medium (e.g., email) containing a summary of the order, the GTC, and the mandatory pre-contractual information.
The Seller stores information relating to orders in accordance with the methods indicated in the Privacy Policy; the Customer may consult their orders in their personal area (if available) or request information from customer service.
Language of the Contract: English.
Technical means for identifying/correcting errors: available at checkout before order confirmation.
Product prices are indicated in euros and include VAT where applicable. Any shipping, cash on delivery, insurance, or other additional costs are indicated separately before the order is placed and summarized in the order confirmation, also based on the preferences chosen by the Customer (courier or postal service). For shipments outside the European Union (EU), the costs associated with customs procedures are not included, as these are local taxes that depend on each country or area.
Promotions, coupons, and discounts are governed by the terms and conditions indicated on the Website. The Seller may refuse to accept coupons if they are used in a manner that does not comply with the relevant terms and conditions.
For sales to Professionals/Companies, the VAT regime and any exemptions/application of reverse charge depend on the data provided by the Customer and the applicable legislation; the Customer guarantees the accuracy of the tax data provided.
The following payment methods are accepted: PayPal
Bank transfer Cash on delivery
In the case of payment by electronic means, payment details are managed by the relevant providers; the Seller does not store any information relating to payment details.
In the case of bank transfers, order fulfillment may be subject to actual credit; the Customer is required to indicate the order number in the payment description.
The Seller may carry out anti-fraud checks and, if necessary, request additional information to complete the order. If you are unwilling to provide such information, the order may be canceled and any sums collected will be refunded.
Delivery is made to the address indicated by the Customer, by courier or other carrier selected by the Seller. Estimated delivery times are indicated in the product descriptions or at checkout and, unless otherwise specified, begin from the order confirmation and/or receipt of payment.
For Consumers, unless otherwise agreed, delivery shall take place without undue delay and in any case within 30 days of the conclusion of the Contract. In the event of failure to deliver within the applicable deadline, the Consumer may invite the Seller to make delivery within an appropriate additional period and, if the Seller fails to deliver within that period, the Consumer may terminate the Contract and obtain a refund in accordance with the law.
Upon delivery, the Customer is invited to check the integrity of the packaging and the conformity of the number of packages. Any visible anomalies (damaged packaging, missing packages) must be reported to the carrier with reservation and communicated promptly to the Seller.
In the event of non-delivery due to the recipient’s absence or an incorrect/incomplete address attributable to the Customer, the costs of storage, redelivery, and/or return of the goods may be charged to the Customer, within the limits permitted by applicable law.
In contracts with Consumers, the risk of loss or damage to the Products is transferred to the Consumer only upon physical delivery of the goods to the Consumer or to a third party designated by the Consumer and other than the carrier.
In contracts with Professionals/Companies, unless otherwise agreed in writing, the risk is transferred upon delivery to the carrier. The Seller retains ownership of the Products until full payment of the price, within the limits permitted by law.
If requested and/or required, the invoice (including electronic invoices) will be issued based on the data provided by the Customer. The Customer is responsible for the accuracy of the billing data (including recipient code/certified email address and tax regime). For Consumers, the invoice can be issued upon request in accordance with the law.
The Consumer has the right to withdraw from the Contract, without giving any reason, within 14 days from the day on which the Consumer or a third party (other than the carrier) designated by the Consumer acquires physical possession of the Products. For orders with multiple deliveries, the period starts from the receipt of the last item.
To exercise the right of withdrawal, the Consumer must send the Seller an explicit statement of their decision to withdraw by email and/or certified email and/or registered letter with return receipt.
Effects of withdrawal: The Seller shall refund all payments received for the Products subject to withdrawal, including standard delivery costs (excluding additional costs arising from the choice of a type of delivery other than standard delivery), within 14 days of the day on which it is informed of the decision to withdraw. The refund may be suspended until the goods are received or until proof of shipment is provided, whichever occurs first.
Return costs and methods: unless otherwise indicated at checkout or in specific promotions, the direct costs of returning goods are borne by the Consumer. The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
functioning of the goods. It is recommended that the goods be returned complete with accessories, manuals, and packaging, as far as possible.
Exceptions to the right of withdrawal: withdrawal is excluded in cases provided for by law, including, by way of example:
For Consumers, the legal guarantee of conformity provided for by the Consumer Code applies. The Seller is liable for any lack of conformity existing at the time of delivery and which becomes apparent within 30 days of delivery (for used goods, the parties may agree on a shorter period of liability, but not less than 15 days).
Remedies: in the event of a lack of conformity, the Consumer is entitled to have the goods brought into conformity by repair or replacement, free of charge, unless the remedy requested is impossible or excessively burdensome. Alternatively, in the cases provided for by law, the Consumer may request a proportional reduction in price or termination of the Contract.
Expenses: in the event of a lack of conformity, the shipping, labor, and material costs necessary to restore conformity shall be borne by the Seller, in accordance with applicable law.
Limitation period: the Consumer’s right to seek remedies for defects not maliciously concealed by the Seller expires 30 days after delivery.
Burden of proof: unless proven otherwise, it is assumed that defects that appear within one year of delivery already existed at that date, unless this is incompatible with the nature of the goods or the defect.
For purchases made by Professionals/Companies, the guarantees provided for by the Civil Code (Articles 1490 et seq.) apply, unless otherwise agreed by law. Professional/Company Customers are required to check the Products upon delivery and report any defects in accordance with the terms and conditions set out in the Civil Code.
Any additional commercial warranties (e.g., extensions, manufacturer warranties) are indicated in the product data sheets and/or in the documentation accompanying the Product. Commercial warranties do not affect the Consumer’s rights under the legal warranty.
For after-sales assistance, the Customer may contact customer service at the contact details indicated in Article 1, providing the order number and details of the problem.
In the event of a return due to a lack of conformity (Consumer), the methods and costs of collecting/shipping the defective goods are handled in accordance with the law; the Seller shall provide the Customer with the operating instructions to be followed.
Returned items must arrive at our warehouse in perfect condition and in their original, unopened and undamaged packaging. They will be replaced with similar products (if desired) or refunded using the same payment method used to place the original order. Shipping or return costs will not be refunded, except in cases where the return is due to a processing error on the part of the seller. If the returned products do not arrive at our warehouse in perfect condition, a partial refund will be made based on their condition. All returns must be requested and validated in advance by Tameo Kits at marketing@tameokits.com.
Any complaints can be sent to marketing@tameokits.com, indicating the Customer’s details, the order number, and a detailed description of the disservice. The Seller will respond, as a rule, within 7 working days.
Except in cases of wilful misconduct or gross negligence and without prejudice to the Consumer’s mandatory rights, the Seller shall not be liable for indirect damages (such as, for example, loss of profit, loss of opportunity, damage to image) arising from the use of the Products. This is without prejudice to the application of mandatory rules on liability for defective products and consumer protection.
The Seller shall not be liable for delays or non-performance due to force majeure or unforeseeable circumstances (including, but not limited to: strikes, interruptions in the supply chain, natural events, measures taken by the authorities, unavailability of payment systems), provided that it notifies the Customer and takes reasonable measures to limit the effects thereof.
Trademarks, logos, texts, images, and content on the Website are the property of the Seller or their respective owners and are protected by applicable laws. Unauthorized reproduction or use of the content is prohibited, except as permitted by law.
The processing of the Customer’s personal data is carried out in compliance with applicable legislation (Regulation (EU) 2016/679 – GDPR and national legislation). The purposes and methods of processing, the retention periods, and the rights of the data subject are described in the Privacy Policy published on the Website: [ https://www.tameokits.com/privacy-policy/ ]. For information on cookies and tracking tools, please refer to the Cookie Policy: [ https://www.tameokits.com/cookie-policy/ ].
The Consumer Customer may resort to alternative dispute resolution (ADR) procedures with the competent bodies, in accordance with current legislation.
For Consumer Customers, the place of jurisdiction is that of the Consumer’s place of residence or domicile. For Professional/Business Customers, unless otherwise agreed, the place of jurisdiction is Savona.
The Contract is governed by Italian law. For Consumers who are habitually resident in a different EU country, their rights under the mandatory provisions of the law of their country of residence remain unaffected, where applicable.
The possible invalidity or ineffectiveness of one or more clauses shall not affect the validity of the remaining clauses. Communications between the parties shall be sent to
the addresses indicated by the Customer when placing the order and by the Seller in Article 1.
For Professional/Business Customers only, certain clauses may constitute conditions pursuant to Articles 1341 and 1342 of the Italian Civil Code; in this case, the Customer declares that they specifically approve them by selecting them at checkout or during registration.
Clauses to be specifically approved (B2B) – illustrative list: Article 9 (transfer of risk and retention of title);
Article 17 (limitation of liability); Article 18 (force majeure); Article 21 (jurisdiction for B2B).
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